Privacy Policy

1. Introduction

Giwa Gardens Water Park ("we", "us", "our") operates the Giwa Gardens mobile app and website. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services to book tickets, experiences, meals, and safety gear.

2. Information We Collect

• Personal details: First name, last name, email address, phone number, age, and generation cohort.
• Group information: Names of group members travelling with you.
• Booking data: Visit dates, time slots, selected experiences, meal orders, merchandise selections, and safety gear orders.
• Payment information: Payment method, transaction references, and uploaded payment proof documents. We do not store full card details — payments are processed by our secure payment partners (Paystack and Hydrogen).
• Usage data: Device type, app interactions, and check-in records.

3. How We Use Your Information

• To process bookings and issue tickets, meal vouchers, and gear passes.
• To verify payments and confirm reservations.
• To send booking confirmations, visit reminders, and updates via email.
• To manage check-in and entry at the park.
• To improve our services and customer experience.
• To comply with legal and regulatory requirements.

4. Data Sharing

We share your data only with:

• Payment processors (Paystack, Hydrogen) to complete transactions.
• Email service providers to send booking communications.
• Authorized park staff for check-in and order fulfilment.

We never sell your personal data to third parties.

5. Data Storage & Security

Your data is stored securely on encrypted servers. Access is restricted to authorised personnel and protected by authentication controls. Payment proof documents are stored as private files accessible only to verified admin staff.

6. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise these rights, contact us at the details below.

7. Data Retention

We retain booking and payment records for the duration of your pass validity plus a reasonable period for accounting and legal compliance. After this period, data is deleted or anonymised.

8. Children's Privacy

Our services are available to all ages, but bookings for visitors under 18 must be made by a parent or guardian. We do not knowingly collect personal information directly from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and take effect immediately upon posting.

10. Contact Us

Giwa Gardens Water Park
Ejike Street, Sangotedo, Lagos, Nigeria
Phone: +234 906 155 4646
Email: [email protected]