Terms & Conditions

2. Entry & Safety Gear

Mandatory Safety Gear Requirements

Your safety comes first at Giwa Gardens Water Park. Approved safety gear is mandatory for access to the park and its water experiences.

Giwa Gardens will provide the following certified and approved safety equipment: life jackets, sanitised towels, and floating tubes where required for specific attractions.

For safety, hygiene and quality-control purposes, guests are not permitted to bring their own life jackets, towels or floating tubes for use on our attractions.

Essential Personal Safety Gear

In addition, every guest must have the following essential personal safety gear. You may bring your own or purchase them from Giwa Gardens:

• Swimming goggles — help protect your eyes while swimming and using water attractions.
• Swim cap — helps keep hair securely contained, supports pool hygiene and reduces the risk of loose hair becoming caught while using water attractions.
• Non-slip beach/pool slippers — help reduce the risk of slips and falls when walking around wet areas of the park.

No Safety Gear, No Access

Guests who arrive without the required personal safety items will be required to purchase them before accessing applicable water attractions. These requirements are in place to protect you, your family and other guests while helping us maintain the highest possible standards of safety and hygiene throughout Giwa Gardens Water Park.

9. Cancellations & Refunds

Due to the high volume of guests and the limited capacity available for each date and session, all bookings made with Giwa Gardens Water Park are non-refundable once a booking date has been confirmed and a slot allocated.

When you make a booking, capacity is reserved specifically for you and may no longer be available for another guest. For this reason, failure to attend your booked date or session will be treated as a no-show, and the booking and all associated fees will be forfeited.

Changes to Your Booking Date

If you are unable to attend, you may contact Giwa Gardens before your booked date to request a change of date. Rescheduling is not guaranteed and remains entirely at the discretion of Giwa Gardens, subject to availability and the validity of your ticket.

Once the booked date or session has passed, the ticket cannot be rescheduled, reused or refunded.

Park Closure or Safety-Related Closure

If Giwa Gardens is unable to operate or is required to close for operational, weather, maintenance or safety reasons, guests holding valid tickets affected by the closure will be permitted to use their tickets on another available date, subject to our rescheduling arrangements.

This does not apply to tickets that had already expired before the affected closure.

Expired Tickets

All tickets must be used within their stated validity period. Expired tickets cannot be refunded, extended, transferred to another date or reused.

Meals, Safety Gear & Merchandise

Purchases of meals, safety gear, merchandise and other products are also non-refundable once purchased, except where an item supplied by Giwa Gardens has a confirmed defect or is otherwise required to be replaced or refunded under applicable consumer protection law.

Changes of mind, failure to collect or use an item, or failure to attend your booked visit do not automatically qualify for a refund.

Annual Passes

Annual Pass fees are non-refundable once the pass has been purchased and activated.

By completing a booking or purchase with Giwa Gardens Water Park, you acknowledge and agree to these booking, cancellation and refund terms.