Giwa Gardens places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences.
In these terms and conditions of entry (“Entry Conditions”), the following definitions shall apply:
Attraction: The Giwa Gardens Water Park or any part of it;
Giwa Gardens/’Us’/’We’/’Our’: Giwa Gardens Water Park Operations Limited (Company No. 1754534) registered in Nigeria, whose registered office address is at Ejike str, native Villa off ablag road, monastery way sangotedo, Lekki, Lagos, Nigeria;
Ticket: A valid ticket allowing the holder entry to the Attraction
Guests are admitted to this Attraction subject to the following Entry Conditions. By purchasing or using a Ticket, guests agree to comply with these Entry Conditions.
Any person who does not comply with these Entry Conditions may be removed from the Attraction by Giwa Gardens personnel, security or police officers, without any right to a refund. This is without prejudice to any claim that we may have against such a person or arising out of their actions. Whilst inside the Attraction, all guests must comply with any reasonable instructions given to them by Giwa Gardens personnel or any third party instructed on our behalf. Acting reasonably, Giwa Gardens reserves the right to vary these Entry Conditions at any time without prior notice.
By entering the Attraction, guests accept that they have a duty to take reasonable steps to ensure their own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.
Child Safeguarding Policy Statement:
Giwa Gardens Water Park offers family based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse.
General:
For health and safety reasons (due to the topographical features of the Attraction), vehicles that assist with a persons accessibility requirements are the only transport device permitted within the Attraction. For the avoidance of doubt, bicycles, hover-boards, roller-blades or similar devices are not permitted within the Attraction.
Our commitment to provide a service:
Giwa Gardens will endeavour to ensure that as many rides and attractions as possible are available for use by guests at the Attraction. However, we reserve the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction's operating hours. Giwa Gardens in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Giwa Gardens reasonably considers the circumstances so require. For tickets purchased in advance, if the whole Attraction is closed for any of the reasons set out above, Giwa Gardens may offer replacement Tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.
Our right to remove you:
Giwa Gardens, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff, or who:
If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Giwa Gardens’s discretion, be denied entry or escorted from the Attraction without any right to a refund. Giwa Gardens reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Attraction. At Giwa Gardens's discretion, future access to the Attraction may be denied to any guest who has previously been denied entry or escorted from the Attraction.
Tickets/admissions:
THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket which has been obtained from Giwa Gardens, the Attraction, the Attraction’s website or a third party authorised by Giwa Gardens to sell Tickets. The sale of tickets/vouchers by anyone other than Giwa Gardens is strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value.
A binding contract between us (Giwa Gardens Water Park Limited) and the purchaser comes into existence when the final page of the booking confirmation procedure gives you a booking reference. This contract and all matters arising out of it are governed by English law.
Tickets purchased are only valid on the date printed on the ticket. Please check the Attraction’s operating calendar for opening times and dates. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Giwa Gardens, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked Tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated Tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events.
Tickets booked online will be delivered in accordance with Giwa Gardens’s delivery procedure. If Tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand-stamp or Ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access. Tickets must be retained at all times and submitted for inspection if required by Giwa Gardens.
School tickets are only to be used as part of a school trip and cannot be used at any other time. Free teacher tickets can only be used as part of the school trip they were originally booked for and are not for personal use. School tickets are non-refundable. The age restrictions on school tickets must be adhered to. Free teacher tickets cannot be revalidated; however any school pupil tickets being revalidated are entitled to the appropriate school teacher ratio for their age group. Teacher planning tickets can only be used prior to the school trip they were booked with. All school/college/university groups must have school/college/University ID to collect tickets, including planning tickets.
No person under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Giwa Gardens reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
The Attraction is unable to accept card payments online from cardholders registered overseas.
Safety measures
In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and wellbeing of persons visiting our Attractions.
A full list of safety measures being taken at our Attraction is available on the website here.
Visitor requirements
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and wellbeing of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place. Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk.
Guest behaviour:
Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the park map. All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.
Dress & appearance must be suitable for a family theme park:
Guests must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If guests are wearing clothing that is indecent or likely to cause offence in any way, they will be refused entry or removed from the Attraction without a refund. Certain items of clothing may not be permitted on some rides for health and safety reasons.
Parking:
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. A parking fee applies. If any guest loses their car park ticket, they will have to buy a new ticket. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours without the prior express permission of the Attraction. The Attraction retains absolute discretion as to whether such permission is granted. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction unless express prior permission in writing has been given by a senior member of the Attraction. This permission in its original form will need to be produced prior to entry to the Attraction. Photocopies will not be accepted. A breach of this condition will be deemed to be trespassing, the vehicle will be removed and the owner shall be responsible for all consequences arising as a result of such removal.
Security and Safety:
To prevent offensive weapons or dangerous articles from being brought into the Attraction, guests are admitted to the Attraction subject to the condition that, if requested to do so, they will allow themselves and/or their belongings to be searched. It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Giwa Gardens reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Giwa Gardens and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from the Attraction without any right to a refund.
CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by guests are at their own risk and we accept no liability for any loss or damage to such property. As such, we recommend that guests do not bring valuables to the Attraction.
Height, weight or age restrictions may apply to rides or certain elements of the Attractions. Certain rides or shows may use lighting effects, strobe lighting or flashing lights.
Animals:
Pets or animals of any nature are expressly prohibited in the Attraction (except for assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress. Assistance dogs are welcome in the Hotels and the Theme Park but they will not be able to accompany guests onto any of the rides. They will be allowed as far as the loading point where they must be left with a member of the party. They must also never be left unattended anywhere in the Resort.
Photography:
Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Giwa Gardens may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time Giwa Gardens or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Giwa Gardens or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Giwa Gardens or such authorised party (as the case may be).
Giwa Gardens’s Liability
Giwa Gardens accepts no responsibility for any loss and/or damage suffered by guests as a result of the guest's failure to comply with these Entry Conditions or any event outside Giwa Gardens's control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect any guest's statutory rights or any liability of Giwa Gardens which cannot be excluded by law.
Your Giwa Gardens Ticket
Tickets have limited availability. These tickets are non transferable and must be used for the date purchased for. Tickets do not give choice of seating and may still incur a wait time. Please check at the entrance to the attractions for the restrictions, which apply in all cases.
Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.
Giwa Gardens reserves the right to vary these Terms by giving you no less than 30 days’ written notice of such variation.
Visitors under 12 years of age to the park must be accompanied by an individual aged 18 years or over.
Visitors under 3 years of age may enter the park free of charge.
Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions within the Resort. Admittance to rides and attractions are always subject to availability and capacity.
Child Safeguarding Policy Statement:
Giwa Gardens Water Park offers family based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse.
General:
For health and safety reasons wheelchairs and mobility scooters are the only transport device permitted within the Accommodation. Due to the unique nature of some areas, users of wheelchairs and mobility scooters may find access difficult. It is important that you inform us of any special access requirements prior to making a booking. You are not permitted to bring any food and/or drink into the Accommodation and only food and/or drink purchased at the Accommodation can be consumed whilst you are staying with us. Personal cooking equipment and appliances are not permitted within the accommodation. Deliveries of any nature are not permitted at the Accommodation.
Our commitment to provide a service:
Giwa Gardens will endeavour to ensure that as many facilities as possible are available for use by guests at the Accommodation. Giwa Gardens reserves the right, without prior notice, to change the operating hours of such facilities. Any special requests with regard to rooms need to be made at the time of making your booking. Giwa Gardens shall use its reasonable endeavours to facilitate such requests, although these cannot be guaranteed. Some requests may incur extra charges which will be notified to you by Giwa Gardens. Giwa Gardens in its absolute discretion reserves the right to close the whole or any part of the Accommodation and/or any facilities within the Accommodation at any time or to restrict the number of persons staying at the Accommodation. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, special events or to ensure the safety and security of guests or if Giwa Gardens reasonably considers the circumstances so require. If the whole or any part of the Accommodation is closed for any of the reasons set out above Giwa Gardens shall use reasonable endeavours to notify you as soon as is reasonably practicable of such closure. Giwa Gardens reserves the right to offer a substitute booking on an alternative date in substitution for any other form of redress. Giwa Gardens reserves the right to amend a booking reservation but not to a lesser value or quality. You will be notified in writing as soon as reasonably practicable of any such amendment. If you feel dissatisfied with any aspect of your stay, please speak to the Guest Relations Manager within the Accommodation. In most cases, we will be able to help you immediately so that you can enjoy the rest of your stay. Where this is not the case, you must ensure that you record the details with the Guest Services Manager and then you should write, no later than 21 days after your departure from the Accommodation, to the Guest Relations Manager. All contact must be made by the lead booking name on the reservation, as replies will only be addressed to this person.
Our right to remove you:
Giwa Gardens, acting reasonably at all times, reserves the right to refuse admission, ban from entry or remove from the Accommodation without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who acts in an inappropriate and/or undesirable manner whilst travelling to the Accommodation whether by bus, coach or other means, where such behaviour has been reported to Giwa Gardens by a reliable independent source; has been convicted of a criminal offence relating to Giwa Gardens, or civil unrest at Giwa Gardens property/attractions, which, in the opinion of Giwa Gardens, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace. Giwa Gardens reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, exhibits, fabrics or buildings at the Accommodation or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or has previously acted in any manner which has caused any person to report that individual to Giwa Gardens; or is attempting to regain admission to the Accommodation or has been found inside the Accommodation without a valid booking reference. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Giwa Gardens’s discretion, be denied entry or escorted from the Accommodation without any right to a refund.
Your behaviour:
Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Accommodation. Please conduct yourself appropriately at all times and comply with Giwa Gardens’s procedures and/or requests with regard to conduct and respect for Giwa Gardens’s property, its employees and guests and their health and safety. You shall not disrupt the comfort and enjoyment of other guests, the efficient running of the Accommodation or cause offence to other guests. Giwa Gardens reserves the right to refuse accommodation or services or remove you and members of your party from the Accommodation if, in Giwa Gardens’s reasonable opinion, this condition has been breached. Where this is the case, you shall have no right to a refund. Children must be supervised at all times and must not be left in guest rooms on their own.
Your Activation of the fire alarm system:
* Cooking equipment and any food products that require heating are strictly prohibited in guest bedrooms, this includes but is not limited to; Electrical appliances, self-heating foods such as noodles or rice and barbecues.
Your dress & appearance must be suitable for family Accommodation:
You must wear appropriate clothing (including a top and shoes) at all times whilst in and around the Accommodation. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Accommodation.
Parking:
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. Motor homes, camper vans, caravans or any other vehicle of a similar nature are permitted at the Accommodation for the duration of your stay, but they must not be used for the purposes of accommodation. No vehicles, including motor homes and caravans, are permitted to remain at the Accommodation beyond the duration of your stay.
Security:
To prevent offensive weapons or dangerous articles from being brought into the Accommodation, you are admitted to the Accommodation subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched. It is prohibited to bring into the Accommodation any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the premises without any right to a refund and Giwa Gardens reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Accommodation. Accordingly, intoxicating liquor may not be taken into the premises and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Accommodation or escorted from it without any right to a refund. The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Accommodation without any right to a refund. CCTV cameras are used to assist in the proper running of the Accommodation. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Accommodation by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Accommodation. Guests are not permitted to start fires or barbeques on site.
Animals:
Pets or animals of any nature are expressly prohibited in the Accommodation (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Accommodation. Giwa Gardens reserves the right to contact any relevant authority to make and be responsible for any decision in relation to any animals that are left unsupervised or that are found to be in distress.
Photography:
Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Accommodation provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Giwa Gardens may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to invade the privacy of or be offensive to other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual (other than family and friends) without that person’s permission and you must adhere to all photography/filming restrictions in place whilst within the Accommodation. For the avoidance of doubt, you must not take photographs or capture video footage of any individual(s) in the Waterpark from any of the public areas which overlook the Waterpark. From time to time Giwa Gardens or other authorised parties carry out photography and/or video recording in the Accommodation, which may feature guests. Entry to the Accommodation is deemed acceptance of these Entry Conditions, and you therefore agree that Giwa Gardens or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Giwa Gardens or such authorised party (as the case may be).
Accommodation:
Bedrooms at the Accommodation are available from 3.00pm on the day of your arrival and must be vacated by 10.00am on the day of departure unless otherwise stated on the booking confirmation. The person making the booking shall ensure that all occupants of bedrooms shall be made aware of the emergency fire procedures in place at the Accommodation. If using the bunk beds, the manufacturer’s recommendation states that no children under the age of six years should use the upper bunk. Photographic identification is required upon arrival at the Accommodation before check in. In addition, a credit/debit card must be provided and authorised for £50 at Reception before checking in; this will be refunded on check out. However, Giwa Gardens reserves the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Accommodation during your stay or for any items that are missing when you leave.
On arrival at the Giwa Gardens Stargazing Pods, we require a key deposit of £10 per pod, this will be refunded when your key has been returned to Reception before 10am on the day of your check out. If paid on card this will take 7-10 working days.
Payment:
Payment is taken in full upon booking at www.giwagardens.com which operates Giwa Gardens Water on behalf of Giwa Gardens Water Park Full Terms and Conditions of booking are available on their website www.giwagardens.com
In summary:
Amendments, Cancellations and Refunds:
If, for any reason, you would like to amend your booking after it has been confirmed, Giwa Gardens will use all reasonable endeavours to assist you but cannot guarantee to meet any such requests. There are no refunds once a ticket has been booked however you are allowed to reschedule if the water park closes for health and safety concerns. Please be aware amendments may incur an additional charge. The rate of an existing booking will not be reduced in the event that rates have changed.
Identity verification search
We will validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Package Booking Terms, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be handled in accordance with our privacy policy
