Giwa Gardens Privacy Policy

Last Updated: April 24, 2023

Thank you for visiting Giwa Gardens. Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you:

• Use our website or mobile apps (iOS, Android)
• Visit our parks or corporate facilities
• Contact our support team
• Participate in promotions or interact with us in other ways

1. Who We Are

Giwa Gardens Limited operates water parks and entertainment venues in Nigeria. This Privacy Policy covers how we handle your personal data across our websites, apps, and services.

It does not apply to employees, job applicants, or contractors — their data is governed by internal policies.

2. Information We Collect

We collect personal information directly from you, through your devices, and from trusted third parties (such as booking platforms, payment processors, and marketing partners).

Examples of information we may collect:

• Identifiers: Name, email, phone number, address, ID or passport details.
• Contact & Transaction Details: Payment information, booking records, purchase history.
• Demographics: Age, gender, nationality, or citizenship (where relevant).
• Digital Activity: IP address, browsing behavior, app usage, cookies.
• Location Data: If you allow location tracking in our apps.
• Media & Security Data: Photos, CCTV, or audio for security and incident reports.
• Employment Data: For job applicants only.

We only keep personal data for as long as necessary (usually 2–6 years depending on the data type) or as required by law.

3. How We Use Your Information

Your information is used to:

• Provide our services (ticketing, bookings, park entry, customer support)
• Process payments and verify eligibility for discounts
• Improve our websites, apps, and guest experience
• Send marketing communications (with your consent)
• Run contests and promotions
• Ensure safety, security, and fraud prevention
• Comply with legal requirements

4. How We Share Your Information

We may share your data with trusted partners (“Agents”) who help us deliver services, such as:

• Web and app developers
• Payment processors and booking partners
• Analytics and advertising platforms
• Shipping and logistics companies
• Medical staff (in case of emergencies)
• Government or law enforcement (when legally required)

All partners are contractually required to keep your data secure and use it only for agreed purposes.

We do not sell your personal data. Limited sharing with advertising platforms may occur for marketing (e.g., custom audience targeting on Facebook).

5. Cookies & Digital Advertising

We use cookies and similar technologies to:

• Improve website and app functionality
• Analyze visitor behavior and traffic
• Personalize your experience
• Deliver targeted ads

You can manage or disable cookies in your browser settings:

• Google Chrome
• Mozilla Firefox
• Internet Explorer

Note: Disabling cookies may affect site functionality.

6. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Object to or limit processing
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise these rights, contact us via WhatsApp (on our website) or email: team@giwagardens.com. We aim to respond within one month.

7. Children’s Privacy

• Our websites and apps are not for children under 13.
• We do not knowingly collect or market to children.
• If we inadvertently collect data from a child, it will be deleted unless parental consent is obtained.
• Parents/guardians may review, delete, or withdraw consent for their child’s data at any time.

8. Data Security

We use physical, electronic, and administrative safeguards to protect your information. While we work hard to keep your data safe, no system can be 100% secure.

9. International Data Transfers

Our websites and apps are hosted in Germany. By using our services, you agree that your data may be transferred and processed outside Nigeria, with safeguards in place to protect it.

10. Links to Third-Party Sites

Our site may link to third-party websites or services. Their privacy practices are separate from ours. Please review their policies before sharing information.

11. Policy Updates

We may update this Privacy Policy from time to time. Any material changes will be posted on our website or apps. Continued use of our services means you accept the updated terms.

12. Contact Us

If you have questions about this Privacy Policy or need it in an accessible format, contact us at:

📧 team@giwagardens.com

13. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.