Privacy Policy

Thank you for visiting our website. Giwa Gardens Limited and its affiliates (collectively, “Giwa Gardens” or “we” or “us”), own and operate this website. This Privacy Policy tells you how we collect and use your personal information collected by us through the websites for each of our Giwa Gardens water parks, our upcoming mobile device (such as iPad, iPhone or Android devices) applications, (“apps”), when calling our support team, or visiting our parks and corporate facilities and otherwise.

This Privacy Policy was last updated on Monday, April 24, 2023

Giwa Gardens Limited operates water parks and entertainment venues in the Federal Republic of Nigeria. This Privacy Policy applies to all personal information (also referred to as personal data or personally identifiable information) collected, processed or used by us, including, without limitation, through the website for our Giwa Gardens water park, our mobile device (such as iPad, iPhone or Android devices) apps, when calling our customer representatives, visiting our parks or corporate facilities, or otherwise interacting with us.

This Privacy Policy explains our practices with regards to your personal information, the rights you have regarding our processing of your personal information, and the choices you can make about the way your personal information is collected and used by us.

This Privacy Policy does not apply to any personal information collected from or about any of our employees, applicants, or independent contractors.  Personal information collected from any such employees, applicants or independent contractors will be protected by our employment policies and handbook.

Giwa Gardens understands that protecting and respecting the privacy of your personal information is important. This notice explains the types of information Giwa Gardens and our service providers collect about you, the purposes for which it will be used, and the period it will be retained. “Personal information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

Depending on the circumstances of your interactions with us, Giwa Gardens may collect the types of personal information described in this notice about Guests at our parks, Callers to our support team, Visitors to our Websites, users of our mobile apps; Job Applicants, or Investors.

For individuals who visit our websites, our mobile apps or our parks, call in to our support team or otherwise interact with us in some way, Giwa Gardens collects and processes your personal information as set forth below.

We may collect personal information from the following sources: you; people associated with you, such as people you visit the park with, or in the case of minors, parents; Giwa Gardens employees or representatives with whom you interact; the interaction you have with our websites, mobile apps or chat bots on the websites and mobile apps; Giwa Gardens (or service provider) managed systems (including attractions at the park); third-party resellers such as travel agents, hotel staff, ecommerce sites, that offer Giwa Gardens products and services; data resellers from whom we purchase leads; credit card processors / providers; companies that you have registered with to confirm your status for special discounts (e.g., military status); digital marketing platforms; social media sites, including rating/review sites; the devices you use to access our websites and mobile apps; turnstiles in the park; connecting to the Giwa Gardens computing infrastructure; video cameras in our parks or corporate offices; use of a Giwa Gardens wireless network; emergency services personnel; fraud prevention systems; and point of sale systems, including  kiosks in our parks.

Some of the personal information we collect information constitutes “personal information” or “sensitive personal information” under the Nigerian Data Protection Regulation of 2019 (“NDPR”) and other similar international laws.

In particular, within the last twelve (12) months, we collected (whether directly, indirectly (e.g., by observing your actions on our websites) or from third parties) the following types of personal information, including the categories of “personal information” or “sensitive personal information” under the NDPR and other similar international laws, listed in the table below.  The table below also includes our expected retention period (subject to any legal obligation to hold any such information for a longer period) and whether we have disclosed such information to third parties for a “business purpose,” “sold” or “shared” the information as such terms are defined in the NDPR.

We may collect the following categories of Sensitive Personal Information to use for the following purposes:

For the purposes of this Section, “personal information” does not include publicly available information from government records, lawfully obtained, truthful information that is a matter of public concern, deidentified or aggregated consumer information or information specifically excluded from the scope of applicable data protection laws, such as health or medical information or other biomedical research study or personal information covered by certain sector-specific privacy laws.

With regard to geolocation data collected through our mobile apps, when you download the particular mobile app, we may ask your permission to track your precise, real-time location. If you consent, we may track your location even when you are not using the mobile application. You may change your location-tracking preferences at any time through the settings on your device or through the settings section in the particular mobile app. Please note that because of technology limitations, such location-tracking services may be erroneous, inaccurate, incomplete or time-delayed.

With regard to all individuals, your personal information could be relevant during the investigation of an incident or complaint or when a Giwa Gardens incident report is filed.  In such instances, your personal information could be used for internal investigative purposes or, if legally required to do so, personal information may be disclosed to and used by government entities.

From time to time, Giwa Gardens may run contests or promotions offering our guests or other consumers special deals, coupons, discounts, chances to win contests, and other prizes.  These contests and promotions may involve third parties.  In order to participate in these contests or promotions, Giwa Gardens may collect and process certain personal information about you including your first and last name, email address, postal address, date of birth, photos of yourself and family members, and other personal information required for the particular promotion.  We use this information for the purposes of running the contest or promotion and to help us better understand how we can design and market our product for you and others.  This information may also be shared with any relevant third-party promotional partners involved in the specific contest or promotion for which you choose to sign-up.  These third parties may use your information to contact you in order to provide you with more information about their company and with further opportunities to make additional purchases.  Please remember that Giwa Gardens cannot be responsible for the information which you choose to disclose to third parties. If you wish to discontinue participating in a contest or promotion, you may contact us by email at team@giwagardens.com.

Also, at some of our parks, there may be third-parties (e.g., artisans, photographers) who offer services to guests and collect personal information to do so. These third-parties are not under our direct control. As a result, you should refer to their privacy policy to learn how the personal information you provide to them is used and with whom it may be shared.

Giwa Gardens may provide aggregate (statistical) information about our customers, sales, online traffic patterns and related data to companies that may help us improve our business and services, but these statistics do not include any personal information.

We engage other companies, including, without limitation, parent company Digitallandlords.ng, affiliates and subsidiaries (“Agents”), to perform certain services on our behalf.  We may disclose your personal information with these Agents to perform the services, and, in fulfillment of the services, these Agents may disclose Personal Data collected on our behalf with us. Pursuant to written agreements with these Agents, which agreements afford appropriate, and all required, protections of your personal information, we use these Agents to provide the following services on our behalf:

• Web development services
• email services;
• consumer relations, including consumer complaint response services.
• third-party sales channels if you purchase our products or services through another company;
• analytics providers, which may considered a  “sharing” under privacy laws;
• short lets that you make reservations for through a Giwa Gardens website or app;
• card processors if you make a purchase using a card;
• advertising platforms, marketing companies and co-marketing partners for advertising products and services.
• third-party in-park retailers or service delivery parties;
• shipping companies if you request your in-park purchases to be shipped;
• charitable organizations if you direct us to donate on your behalf;
• governmental entities as required;
• external medical staff or benefits providers if there is an incident requiring medical attention at our parks, offices or other locations;
• legal representation, including with regard to prevention harm to our company, its subsidiaries, our products or services or a person or property (e.g., fraud prevention);
• investor relations, financial services firms and corporate financial accounting and management personnel; and
• shareholder record-keeping, notice, transfer agent and other investor relation services.

All our Agents are bound by contract to refrain from using your personal information for any purpose other than providing the applicable service to us. We are liable to you for our Agents’ appropriate processing of your personal information in a manner consistent with this Privacy Policy and applicable data privacy laws and regulations.

As described above, we use Agents to manage our advertising on other websites (See the Digital Advertising & Cookies section below). These Agents may use cookies or similar technologies to provide you with advertising based upon your browsing activities and interests. Any personal information gathered by these Agents is not provided by the Agents to Giwa Gardens.  It is only used by the applicable Agent pursuant to its own privacy policies.

In addition to disclosures described above, we may disclose or transfer personal information in connection with, or during negotiations of, any merger, acquisition, spin-off, sale of company assets, product lines or divisions, any financing, or any similar transaction. We may also disclose personal information to prevent damage or harm to us, our services or any person or property, if we believe that disclosure is required to meet national security or law enforcement requirements, or in response to a lawful request by public authorities.  Except as described in this Privacy Policy, we will not otherwise disclose personal information to any third parties unless you have been provided with an opportunity to opt into such disclosure.

Except as described herein, Giwa Gardens does not sell or share the personal information it collects to any unrelated third parties so that they may send you commercial promotions or unsolicited offers for unrelated products or services.

We follow applicable laws and requirements to protect your information. Giwa Gardens uses physical, electronic, and administrative safeguards designed to protect your personal information from loss, misuse, alteration, theft, unauthorized access, or unauthorized disclosure.  We evaluate these safeguards on an ongoing basis to help minimize risks from new security threats as they become known. However, as is the case with all websites, we unfortunately are not able to guarantee 100% security for data collected through our public websites.

This website and our apps are hosted in Germany. When you provide information, you are providing such information to Germany. If we transfer your information outside of Germany, we will only transfer this information in compliance with applicable law. By submitting your personal information, you are agreeing to this transfer, storing, or processing. As such, please note that there may be different standards that apply to how your information may be used and protected than the standards in place in your country. Giwa Gardens has put in place safeguards to ensure that your data is safeguarded and protected. This includes obtaining written contractual assurances from third parties assisting Giwa Gardens with its websites or apps or from third parties that are otherwise given access to your personal information and other data that require them to adopt standards that ensure an equivalent level of protection for your data as that adopted by Giwa Gardens.

Giwa Gardens uses cookies and similar technologies on both our websites and mobile apps.  A cookie is a small text file that is sent by a website, accepted by a web browser, and then placed on your hard drive. We use the information gathered by cookies and similar technologies to improve our products and your experience on our websites by evaluating the use of our website, products and services, to personalize content and ads, to provide social media features and to analyze our traffic.

We also employ various different advertising or remarketing tools, technologies and services that serve you targeted advertisements to make your online experience more focused to your interests.  These tools, technologies and services, which include DoubleClick cookies and analytics, advertising and tag management software, collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.

Remarketing allows us to serve you with an advertisement when you visit other websites or mobile apps after having visited one of our websites or mobile apps.  This means that websites or mobile apps that are not controlled by us, including Google, will show our ads when you visit their websites.  It also means that other advertisers, including Google, will show their advertisements on our websites.

Cookies also help us analyze use of our site, and better aggregate useful information when site users provide feedback about our sites or parks.  We also share the information as described in Collection and Use of Personal Information the  section.

If you prefer that we not use cookies or other technology for any purpose other than the functionality of our sites, please feel free to set your preferences by clicking here

You can also directly control cookie settings in your browser by following the instructions provided by the supplier of the browser.  Remember that disabling cookies is browser specific.  If you log on using Internet Explorer and disable the cookies, you must also disable cookies in Chrome if you use that browser at a different time:

Google Chrome: https://www.google.com/chrome/browser/privacy/
Mozilla Firefox: https://www.mozilla.org/en-US/privacy
Internet Explorer: https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings

Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our websites do not currently respond to browser DNT signals. Instead, you can use the range of other tools listed above to control data collection and use.

Except in the case of analytics cookies, remarketing and other features of Google Display Advertising described above, our website and mobile apps do not track your use across multiple websites other than the affiliated websites included within this Privacy Policy, however, other websites and mobile apps to which we link may.  Please review their privacy policies to understand how you may be tracked.

As provided under applicable data privacy or data protection laws or regulations, you may have the following rights with regard to your personal information: (i) the right to access and know; (ii) the right to rectification (i.e., correction); (iii) the right to erasure (i.e., deletion); (iv) the right to restrict processing; (v) the right to object to processing; (vi) the right to opt out of certain processing; (vii) the right to data portability; and (viii) the right to withdraw consent. If you have such rights, you may exercise any of these rights by contacting us through our WhatsApp numbers on the website or team@giwagardens.com

Giwa Gardens will respond to your requests in accordance with, and within the appropriate timeframe determined by, the applicable law governing the use of the given personal information. In most cases, Giwa Gardens will respond to requests within one month; provided, however, if the request is complex, Giwa Gardens may extend its response time in accordance with applicable law.

As applicable, certain state privacy laws, provide their residents, respectively, with specific rights regarding their personal information.

1. Access to Specific Information and Data Portability Rights.  You have the right to request that we disclose certain information to you about our collection and use of your personal information and sensitive personal information. Once we receive and verify your request (please see Subsection Exercising Access, Data Portability, Correction, and Deletion Rights below for more information), we will disclose to you, as applicable:
   • The categories of personal information and sensitive personal information we collected about you.
   • The categories of sources for the personal information and sensitive personal information we collected about you.
   • Our business or commercial purpose for collecting, selling, or sharing that personal information and sensitive personal information.
   • The categories of third parties with whom we disclose that personal information and sensitive personal information.
   • The specific pieces of personal information and sensitive personal information we collected about you (also called a data portability request).
   • If we sold or disclosed your personal information and sensitive personal information for a business purpose, two separate lists disclosing:
     • the personal information and sensitive personal information categories that we sold and for each category identified, the categories of third parties to whom we sold that particular category of personal information or sensitive personal information; and
     • the personal information and sensitive personal information categories that we disclosed for a business purpose and for each category identified, the categories of third parties to whom we disclosed that particular category of personal information or sensitive personal information.
2. Correct Specific Information.  You may have the right to request that we correct inaccurate personal information about you. Once we receive and verify your request (please see Subsection Exercising Access, Data Portability, Correction, and Deletion Rights below for more information), we will use commercially reasonable efforts to correct the information to comply with your request. This right is not afforded to residents of Utah.
3. Deletion Request Rights. You have the right to request that we delete any of your personal information or sensitive personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request (please see Subsection Exercising Access, Data Portability, Correction, and Deletion Rights below for more information), we will delete (and direct our service providers to delete) your personal information or sensitive personal information from our records, unless an exception applies. In responding to your request, we will inform you whether or not we have complied with the request, and, if we have not complied, provide you with an explanation as to why. A service provider shall not be required to comply with a deletion request submitted by the consumer directly to the service provider. We may deny your deletion request if retaining the information is necessary for us, or our service provider(s), to:
   • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you
   • Help to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for those purposes.
   • Debug products to identify and repair errors that impair existing intended functionality.
   • Exercise free speech, ensure the right of another consumer to exercise his/her free speech rights, or exercise another right provided for by law.
   • Comply with the Nigerian Data Protection Regulation of 2019 (“NDPR”).
   • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
   • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
   • Comply with a legal obligation.
4. Limit Use and Disclosure of Sensitive Data. Consumers have the right, at any time, to direct Giwa Gardens to limit our use and disclosure of your sensitive personal information to use which is necessary for certain purposes enumerated in applicable law (“Enumerated Purposes”).  To the extent we use or disclose your sensitive personal information for purposes other than the Enumerated Purposes (described below), you would have the right to limit such use or disclosure. Currently, we do not use sensitive personal information for purposes other than the Enumerated Purposes.  To the extent applicable, you may also have the right to withdraw consent you provided for our use and disclosure of your sensitive personal information.

The Enumerated Purposes include the following:

1. • To perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
   • To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information, including sensitive personal information.
   • To resist malicious, deceptive, fraudulent, or illegal actions directed at us and to prosecute those responsible for those actions.
   • To ensure the physical safety of natural persons.
   • For short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with us, provided that we will not disclose the Sensitive Personal Information, to another third party and will not use it to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with us.
   • To perform services on behalf of us, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of our business.
   • To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by us.
   • For purposes that do not infer characteristics about you.

When you sign up for any Giwa Gardens email marketing or newsletter list, you expressly give us permission to provide your email address to Facebook for use solely in connection with its Custom Audience Targeting program.  Facebook will match your email address to its database and will display advertisements for Giwa Gardens parks and services on your Facebook portal. If you do not wish to see such targeted advertisements, you may update your preferences by using the “Unsubscribe” link found in the emails or newsletter that we send to you or by contacting us by email at team@giwagardens.com

The Giwa Gardens websites are not intended for use by children under the age of 13 or any children outside Nigeria. Giwa Gardens does not market any of its products online for children under the age of 13, nor does Giwa Gardens design its online applications, advertisements and other features to attract an audience of children under the age of 13.  Although certain pages within the website may reference “kids,” “children,” or “students,” Giwa Gardens strictly intends for such portions of the website to be used only by adults (such as parents and teachers) or children residing in Nigeria of the age 13 or older.

Giwa Gardens does not share information obtained from minors with other companies for their own use.  The third parties who may have access are those assisting us with, or cosponsoring, our order fulfillments, bookings or registrations, such as for purposes of filling orders, camp registrations or processing payments.  We do not share a child’s information with blogs or other sites where the information would be publicly accessible.  We may collect limited information for a one-time contact.  In such a situation, we do not keep the information, nor disclose it or use it for any other purpose.

If Giwa Gardens should inadvertently collect information from a child under the age of 13, or from a minor outside of Nigeria, we delete that information, except to the extent needed to seek verifiable parental consent from the minor’s parent or legal guardian.  When verifiable parental consent is obtained, we collect only that personal information from a minor that is relevant to the registration or purchase.  We protect the information with security safeguards and confidentiality measures that are commensurate with the sensitivity of the information.  Parents or legal guardians have the right to review their child’s personal information, delete it, or withdraw permission to allow further collection or use of that information.

Our websites may contain links to sites operated, controlled, and maintained by independent third parties.  We do not control the use of information you may provide to such third parties.  If you access other websites using the links provided in our websites, the operators of the third-party sites may collect information from you that will then be used by them in accordance with their own privacy policies, not ours.  Those policies may differ from ours.  It is your responsibility to familiarize yourself with privacy policies on this website and other websites.

As we continue to provide additional services, and as the privacy laws and regulations evolve, it may be necessary to revise or update this Privacy Policy.  If we make any material changes to this Privacy Policy, we will prominently make available a notice of such changes to this Privacy Policy or the revised Privacy Policy (e.g., by posting on the website(s) covered by it, on a mobile app’s download or landing pages, etc.). Your continued use of this website following the posting of changes constitutes your acceptance of such changes.  To the extent required by applicable law, we will contact you with regard to changes to this Privacy Policy.

If you have any questions or need to access this Privacy Policy in an alternative format due to having a disability, please contact us by email at team@giwagardens.com.

This Policy is governed by the laws of the Federal Republic of Nigeria without giving effect to any principles of conflicts of law