Giwa Gardens places great importance on the safety of its guests and endeavors to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences.
In these Entry Conditions, the following definitions shall apply:
Attraction: GIWA GARDENS Resort or any part of it;
Giwa Gardens/Us/We/Our: Giwa Gardens Attractions (Company No. 1754534) registered in Lagos, Nigeria, whose registered office address is at Ejike str, Native Villa off Ablag road, Monastery Way Sangotedo, Lagos, Nigeria.
You are admitted to the Attraction subject to the following Entry Conditions. If you do not comply with them you may be removed from the Attraction by Giwa Gardens personnel, security, or police officers, without any right to a refund. This is without prejudice to any claim that we may have against you or arising out of your actions. Whilst inside the Attraction, you must comply with any reasonable instructions given to you by our personnel or any third party instructed on our behalf. Giwa Gardens, acting reasonably, reserves the right to vary these Entry Conditions at any time without prior notice. By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.
Our Commitment To Provide A Service
We will endeavor to ensure that as many rides and attractions as possible are available for use by guests at the Attraction. However, we reserve the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction’s operating hours. Giwa Gardens in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction. The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Giwa Gardens reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, we reserve the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.
Our Right To Remove You
Giwa Gardens, acting reasonably at all times, reserves the right, to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff or who: acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to us by a reliable independent source; has been convicted of a criminal offence relating to Giwa Gardens, or civil unrest at Giwa Gardens property/attractions, which, in our opinion, is likely to affect the safety and/or enjoyment of other guests or staff; uses violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, rock arrangements, ride structures, exhibits or any other buildings at the Attraction; enters or attempts to enter any part of the Attraction which is a restricted or prohibited area as determined by Giwa Gardens including, ride areas, workshops and changing rooms.
We reserve the right to initiate legal proceedings or prosecute any person who: is found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics, or buildings at the Attraction; or has displayed any sign or visible representation of any kind which is or could be reasonably judged to be, threatening, abusive or insulting; or has previously acted in any manner which has caused any person to report that individual to Giwa Gardens; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Giwa Gardens reasonably believes that they have purchased a ticket from an unauthorized source.
If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Giwa Gardens’s discretion, be denied entry or escorted from the Attraction without any right to a refund.
Tickets & Admissions
THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. All children under 3 years old may enter the Attraction free of charge. The sale of tickets/vouchers by anyone other than Giwa Gardens is strictly prohibited. Only persons authorised by us are permitted to sell or offer for sale any items to guests within the Attraction grounds.
All tickets are non-transferable, not for resale, and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets may not be valid for special events or concerts which may attract a separate admission fee. Tickets will only be exchanged or refunded if Giwa Gardens, in its absolute discretion, chooses to do so.
For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions. Non-dated tickets booked in advance do not guarantee admission to the Attraction, especially during busy times or on specific days when there are special events. Tickets booked online will be delivered in accordance with our delivery procedure. If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand-stamp or ticket must be obtained before exiting the Attraction, which must be shown at the time of re-entry to regain access.
Tickets must be retained at all times and submitted for inspection if required by Giwa Gardens. No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Giwa Gardens reserves the right, in its absolute discretion, to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
Giwa Gardens does not knowingly allow anyone to visit its Attractions or hold a [Giwa Gardens Annual/Discovery/Giwa Gardens] Pass who is a convicted child sex offender or subject to the notification requirements of the Nigerian Sexual Offences laws, or subject to the Sexual Risk Order, Child Abduction Notice or any other restrictions or requirements that protects the safety and welfare of children.
Giwa Gardens reserves the right to refuse admission to any of its Attractions ban entry from the Attraction or remove from the Attraction without any right to a refund, any person [and any other members of their party] whose behaviour or presence may affect the enjoyment and/or safety of other guests or staff, or who may otherwise undermine Giwa Gardens’s commitment to safeguarding children and young people. For these purposes “Attractions” shall be deemed to include all and any resorts or attractions operated by Giwa Gardens either currently or at any point in the future.
Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified on the park map. All rides, attractions, amusements, transport systems and any other facilities located at the Attraction must only be used in accordance with the relevant manufacturer’s or operator’s instructions which may include restrictions in relation to users’ height, weight and size.
Your dress & appearance must be suitable for a family attraction:
You must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. Full facemasks, even if they are part of a costume, are not permitted at any time. If you are wearing clothing that is indecent or likely to cause intimidation or offence in any way, you will be refused entry or removed from the Attraction. Full face masks, stilettos and loose clothing or footwear are not permitted on some rides due to health and safety reasons.
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. A parking fee applies. If you lose your car park ticket, you will have to buy a new ticket. Motor homes, camper vans, caravans or any other vehicle of a similar nature are not permitted anywhere within the Attraction. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.
To prevent offensive weapons or dangerous articles and illegal substances from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.
It is prohibited to bring into the Attraction any weapons, illegal substances & illegal substance paraphernalia, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited. Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and we reserve the right to make reports to the relevant authorities which may lead to prosecution.
The consumption of intoxicating liquor is permitted only in authorised places within the Attraction. Accordingly, intoxicating liquor may not be brought into the Attraction except with the express permission of Giwa Gardens and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund.
The use of illegal substances and/or legal highs (including, but not limited to, laughing gas) are strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances and/or legal highs will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras.
All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.
Pets of any nature are expressly prohibited in the Attraction (except for guide dogs, hearing dogs and registered assistance dogs) and, for the avoidance of doubt, should not be left in any vehicle parked at the Attraction. We reserve the right to contact any relevant authority to make and be responsible for any decision in relation to any pets that are left unsupervised or that are found to be in distress.
Unless it is expressly prohibited, you are permitted to take photographs and recordings within the Attraction provided that these are solely for private use and are not sold or used for any commercial or public purpose. You are prohibited from taking photographs and/or recordings whilst on any ride and/or attraction. Please note that harnessed or fixed cameras including, but not limited to, GoPro or similar brands are not allowed on any ride and/or attraction in any circumstances.
By accepting these Entry Conditions, you acknowledge that Giwa Gardens may request access to photographs taken and video footage captured by you. If they are deemed to be offensive to or infringe the privacy of other guests and/or staff Giwa Gardens will request that they are deleted.
By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction.
From time to time Giwa Gardens or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Giwa Gardens or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.
You further agree that copyright in these materials rests with Giwa Gardens or such authorised party (as the case may be).
Giwa Gardens accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect your statutory rights
In response to the Covid-19 pandemic, we have introduced specific safety measures at each of our Attractions in an effort to safeguard the health, safety and well-being of persons visiting our Attractions.
A full list of safety measures being taken at our Attraction is available on the website here.
The safety measures put in place in response to the Covid-19 pandemic are there to safeguard the safety and well-being of all guests visiting our Attraction. It is in the interest of everyone at our Attraction to comply with the safety measures that have been put in place.
Therefore, should an individual not comply with these safety measures, we reserve the right to require that individual to leave the Attraction in accordance with these terms and conditions.
Acceptance of risk
The safety measures that are being and have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting our Attractions acknowledge that they do so at their own risk.
Cancellation By You
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Giwa Gardens Customer Experience Team, there are no refunds for purchased tickets however you are allowed to change your date for a fee if the cancellation was not made by Giwa Gardens due to health and safety reasons.
Cancellations must be performed over the telephone during our opening hours which are Monday to Sunday 09:00 – 17:00.
Change of dates can be done online in your account.
Changes And Cancellation By Us
Occasionally, we have to make changes to and correct errors on websites/brochures and other details due to health and safety reasons. This may happen both before and after bookings have been confirmed, and we reserve the right to cancel confirmed bookings if necessary.
We do not provide refunds for this however you are allowed to change your dates free of charge.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 8 (a) below) as a result of “force majeure”.
In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.